Bridging the Generation Gaps: Lindsay Racen and Dr. Shelly Neal Share their Expertise with Emerging Professionals

Bridging Generation Gaps Irvine Chamber Event

A room full of emerging professionals glean insights from a panel of expert guest speakers.

How do you navigate this multi-generational workplace? For the first time in history, four generations are working side by side, which makes it no surprise that bridging generation gaps was the topic of conversation at the recent Greater Irvine Chamber of Commerce Emerging Professionals event. Brandman University’s Dr. Shelly Neal and Lindsay Racen were there to help lead the panel discussion as guest speakers.

The Emerging Professionals group in the Greater Irvine Chamber strives to develop those looking to climb the professional ladder through networking, philanthropic and learning opportunities. Dozens attended the event in Irvine to gain insight and analyze real-world case studies to understand how they can help unify their diverse organizations. Dr. Neal recently joined the Board of Directors for the Irvine Chamber of Commerce and is thrilled to have the opportunity to positively impact Brandman University’s local Irvine businesses and professional communities.

Dr. Neal and Lindsay Racen joined Hector Santa Cruz of Marriott Hotels and Matt Gilliland of Zillow Group, representing multiple generations by providing first-hand perspectives. Dr. Neal kicked off the presentation by highlighting the different values and attributes of each generation, from traditionalist to millennials, by discussing how these translate into the higher education space. She shared with the attendees that although there are clear differences between the generations, that this actually fosters engaging collaborations that produce results that matter.

Lindsay Racen Panel Guest Speaker

Guest Speakers Lindsay Racen and Dr. Shelly Neal from Brandman University

Lindsay Racen then shared her unique perspectives from being a student, staff member and adjunct faculty member during her over seven years at Brandman. This included taken an in-depth look at the differences and similarities between younger millennials born in the 90’s and older sub-section born in the 80’s. Technology played a key role in how each of these sub-cultures interact with one another and how those experiences shaped communication styles. In addition, she noted that in some cases those born in the early-to-mid 80’s actually can serve as key links that can easily connect their younger counterparts with Gen X-ers to help bridge the gap in many cases.

Fellow panelists Hector Santa Cruz and Matt Gilliland continued the discussion by adding their perspectives from their diverse industries of hospitality, gaming, and real-estate. Their presentations gave unique real-world examples of the challenges and benefits of having multiple-generations within the same organization. There is no single recipe for uniting these different segments however one thing became very clear through the conversations which is that having four generations working side-by-side is just another form of diversity, which experts agree is a key driver of collaboration and ultimately success.

Join the Resistance: Choose Quality Over Quantity [A Content Marketing Story]

Before the content marketing space became as large as the universe itself, the planets, moons and galaxies, or various companies that comprised it, began taking sides on which force was more powerful quantity or quality. As this universe continues to expand at an exponential rate I urge you to Join the Resistance: Choose quality over quantity.

The Content Marketing Star Wars

Years ago I was sitting in a room at the first annual Content Marketing World conference and listened to a panel of experts debate passionately about which is better quality or quantity, and that same war to this day still rages. In fact some may say its even amplified.

I wrote down two columns, one for quality and one for quantity, and jotted down arguments for each. However I and remember thinking to myself, “why would compromising quality even be a concept to consider?” I do admit however that’s the editor in me who is mortified and filled with with fear of what the implications would be for a published typo or incorrect claim.

On the other hand, Marcus Sheridan, an advocate for Content Marketing The First Order dedicated to quantity, said at that very event many years ago, “Perfection is the death of all good things when it comes to marketing.” To his point, the marketer in me also wants the reach, impressions, engagement and leads which quantity and frequency can definitely help with. So which is better?

Choose Content Quality Over Quantity

Join the resistance against the dark forces of crappy content and your brand will thank you. Here’s why:

It builds relationships that matter.

Steve Jobs believed it and it shows in its loyal Apple customers that exist long after this red giant star passed away. When you create quality content you prove to your loyal customers that you care about their time and appreciate their attention and dedication. In terms of social media marketing:

“Your social media posts and tweets contribute to a reputation over time and if you spend more effort on trying to post often without paying attention to the quality and reliability of what you’re posting, they’ll stop listening by unfollowing you or simply ignoring your posts.”

– Why Quality Over Quantity is Key in Social Media (Smart Bug Media)

Don’t become another clone in the First Order army and fall into the dark force of tactics like follow/unfollow tactics on Instagram. Put an effort toward your messaging and earn your followers loyalty.

It stands out among the stars.

Content marketing is reaching a critical power level that is about to send all messages into a black hole. Simply put there is far too much content out there, and our systems are at information overload to the point that our brains cannot compute fast enough and focus on one thing long enough to make a decision. In fact quantity over quality is a primary contributor to this problem and you are not helping your consumer at that point you are actually decreasing the quality of their decision making abilities:

“Information overload occurs when the amount of input to a system exceeds its processing capacity. Decision makers have fairly limited cognitive processing capacity. Consequently, when information overload occurs, it is likely that a reduction in decision quality will occur.” –

– Information Overload Why it Matters and How to Combat it (Interaction Design Foundation)

So what does this mean? It means that simple yet purposeful content that deeply resonates with your audience breaks through the darkness and shines brighter in the content marketing galaxy than all the other stars.

It proves you are a leader and not just another storm trooper.

Anyone can be a follower, but to be successful in your industry you need to blend multiple leadership styles while empowering others – aka your followers – to join and champion the movement. There are so many leadership lessons to learn from the Star Wars saga, not just from the obvious leaders like Yoda, but also the supporting leaders like Finn and Chewbacca. For example:

“He is not a Jedi but in battle he sees a vacuum and he fills it by grabbing a lightsaber and fighting with it even though he is not trained. He doesn’t always follow the rules but gets the job done. He’s very concerned about outcomes and doing the right thing. The resistance movement is not trying to follow the old ways but to blaze anew.  Finn fits right in.”

– Leadership Lessons From Star Wars (Brandman University)

Read on to the quote’s source to find more leadership lessons from star wars but the primary takeaway here is that yes you certainly should work to become the recognized leader in your industry, but you also need the Finns of the world to help you grow. Quality content is recognized by your loyal consumers and they will become the supporting leaders of your battle to gain market share by promoting that content to their planets and galaxies if done right.

May the Force Be With You

This is a call to action for all marketers who believe in the power of the force. Join the content marketing resistance and choose quality over quantity!